George Shultz passed away last month at the ripe old age of 100. He held four cabinet level positions for three different presidents. As Dan Pink quips in his recent podcast,” The guy just couldn’t hold a job.” For followers … Continue reading →
Knowing of my interest in communication styles, a client passed along an article from Fast Company magazine titled, These are the four styles of communication you need to know (Mckay, Jan 2019). The title intrigued me because we teach four … Continue reading →
2020: What a year. One could write a book on all of the historic changes the pandemic brought. But in this brief blog we will just try to scratch the surface on how it has changed the way we work. … Continue reading →
A few years ago, we had a fascinating assignment. Two clients came to us around the same time with basically the same puzzle.“We have seven sales territories. Wherever we assign this manager, sales go up significantly. When she1 leaves, sales … Continue reading →
George Will was once asked how he chooses topics for his columns. He responded that about once a day something gets under his skin and that is what he chooses to write about. Perhaps this explains why George Will is … Continue reading →
I am a fan of the Heath brothers, previously alluding to their books (Made to Stick, Switch & Moments) in earlier posts: https://www.tildensst.com/2015/04/28/review-switch-how-to-change-things-when-change-is-hard/ and https://www.tildensst.com/2020/01/15/why-employee-of-the-month-programs-come-up-short/ Their gift is applying rigorously researched concepts and writing about them in a story-telling and easy to … Continue reading →
I am confident you received several notices from firms outlining their responses to the COVID19 pandemic. I helped draft a few. Don’t worry, I will not be repeating the good advice that appears in those announcements. Rather, I will quickly … Continue reading →
You see them everywhere from fast food restaurants to hospitals. Often, they are accompanied by photographs of the winners and perks like preferred parking spots. Yes, the ubiquitous Employee of the Month (EOM) awards. Clearly, they are attempts to recognize … Continue reading →
Recently, I facilitated strategic planning for a client for whom I did the same kind of work five years ago. In an opening exercise, we considered some of the biggest changes along with what we missed five years ago. In … Continue reading →
Way back in 2002, before the newsletter evolved into a blog, I wrote an article observing that the most important resource in a work place, the human ones that is, are the only ones that don’t come with User Manuals. … Continue reading →
