Harry-Updated[1]Mr. Koolen is founder and Managing Partner of PFP Consulting, Inc., a firm dedicated to the design, development, and delivery of customized training programs in the fields of business development, sales process consulting, key account management, negotiation skills, sales proposal writing and team-based sales pitches. Since establishing the firm in 1993, he has worked with clients in over 20 countries for clients such as Deutsche Bank, Barclays, BNP Paribas, Credit Agricole, Nataxis, Bank of America, and Bank of Montreal. His prior career was in international banking (foreign exchange sales; trade finance; energy-related project finance) and included assignments in London and Singapore.

Mr. Koolen’s research interests are in the areas of information design and visual literacy, the role of middle management in enhancing transfer of training, and knowledge retrieval through analogical encoding.

Currently, Mr. Koolen is a candidate for the M.Ed. in Instructional Design – with a concentration in designing for blended learning environments – at the University of Massachusetts (anticipated completion December 2014). He holds a BA (Russian History) from St. Lawrence University, an MAIM (International Management & European Area Studies) from the Thunderbird School of Global Management, and an MA (International Relations) from the University of Southern California, United Kingdom Program. He is a former member of the St. Lawrence University Alumni Executive Council and currently serves on the Burlington, Vermont – Yaroslavl, Russia, Sister City Committee.