A few years ago, we had a fascinating assignment. Two clients came to us around the same time with basically the same puzzle.“We have seven sales territories. Wherever we assign this manager, sales go up significantly. When she1 leaves, sales … Continue reading →
George Will was once asked how he chooses topics for his columns. He responded that about once a day something gets under his skin and that is what he chooses to write about. Perhaps this explains why George Will is … Continue reading →
I am a fan of the Heath brothers, previously alluding to their books (Made to Stick, Switch & Moments) in earlier posts: https://www.tildensst.com/2015/04/28/review-switch-how-to-change-things-when-change-is-hard/ and https://www.tildensst.com/2020/01/15/why-employee-of-the-month-programs-come-up-short/ Their gift is applying rigorously researched concepts and writing about them in a story-telling and easy to … Continue reading →
I am confident you received several notices from firms outlining their responses to the COVID19 pandemic. I helped draft a few. Don’t worry, I will not be repeating the good advice that appears in those announcements. Rather, I will quickly … Continue reading →
You see them everywhere from fast food restaurants to hospitals. Often, they are accompanied by photographs of the winners and perks like preferred parking spots. Yes, the ubiquitous Employee of the Month (EOM) awards. Clearly, they are attempts to recognize … Continue reading →
Recently, I facilitated strategic planning for a client for whom I did the same kind of work five years ago. In an opening exercise, we considered some of the biggest changes along with what we missed five years ago. In … Continue reading →
Way back in 2002, before the newsletter evolved into a blog, I wrote an article observing that the most important resource in a work place, the human ones that is, are the only ones that don’t come with User Manuals. … Continue reading →
Our clients have two things in common: 1 they are all very busy and; 2 they like to hear about concepts that will help them do their jobs better. Thus, we periodically will review books we believe may catch their … Continue reading →
Basketball coaches have a saying: You can’t coach tall. They know the difference between a talent which is an accident of birth and a skill that can be coached, taught and learned, Clearly, the self-described Evil HR Lady (aka Suzanne … Continue reading →
During Life Before Trump, or LBT, I used to offer personality type hypotheses on presidential candidates and make predictions based on them. This started when we were conducting our personality-based sales program, Successful Selling to Type (SST) way back in 1996 … Continue reading →
