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Category Archives: Uncategorized

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FBI Hostage Negotiator Meets Academics

Tilden & Associates Posted on March 9, 2017 by Arnold TildenMarch 9, 2017

A value we bring to our clients is keeping abreast with, and sometimes adding to, the contributions that are being made to fields like selling and negotiation. A few months ago when ordering the “Revised and Updated” edition of Bargaining … Continue reading →

Posted in Kahneman & Tversky, Negotiation, Uncategorized | 4 Replies

Toward Evidence Based Selling

Tilden & Associates Posted on December 28, 2016 by Arnold TildenJanuary 10, 2017

I had a George Carlin like reaction when I first heard the phrase “evidence based medicine”. What was it before, “guessing”? Well, according to one experiment cited in Michael Lewis’ The Undoing Project (2017), the answer to the Carlinesque question … Continue reading →

Posted in Evidence Based Selling, Kahneman & Tversky, Michael Lewis, Uncategorized, Undoing Project | Leave a reply

Selling to Santa

Tilden & Associates Posted on December 1, 2016 by Arnold TildenDecember 1, 2016

Well, I set a record for time between blogs with the last post done way back in June. My only excuse is that I have been quite busy doing two weeks of training in late October in Sao Paulo, Brazil … Continue reading →

Posted in Uncategorized | Leave a reply

Grit: Effort Counts Twice as Much

Tilden & Associates Posted on June 14, 2016 by Arnold TildenJune 14, 2016

Way back when I was a young college administrator pursuing a degree in educational psychology, I was “nominated” by our academic dean to do a local validity study of SAT scores. Basically, this kind of study looks at how well … Continue reading →

Posted in Grit, Uncategorized | Tagged Angela Duckworth | Leave a reply

Why Do We Talk Too Much? Answer: Food, Money, Sex

Tilden & Associates Posted on November 16, 2015 by Arnold TildenNovember 16, 2015

I have cited the work of Neil Rackham many times in my fifteen years of writing newsletters and now blogs. If you are familiar with it, please endure the summary that follows before I connect Rackham’s findings with something that … Continue reading →

Posted in Negotiation, Sales Questions, Uncategorized | 2 Replies

Archived Newsletter Articles 1997-2011

Tilden & Associates Posted on November 2, 2015 by Arnold TildenNovember 2, 2015

Shortly after I launched my consulting practice featuring SST, I began writing a newsletter. This would be 1997. The first version was a hard copy that we mailed to clients and prospects and was titled, SST Newsletter. The articles principally … Continue reading →

Posted in Uncategorized | Leave a reply

Do you need a “stick” to motivate salespeople? Some further thoughts on the case described by Matthijs van der Want – Harry Koolen, Managing Partner, PfP CONSULTING, INC.

Tilden & Associates Posted on August 4, 2015 by Arnold TildenAugust 4, 2015

This post is offered by my PfP Consulting partner, Harry Koolen (https://www.tildensst.com/who-are-we/profile-koolen/). As noted in the title, he offers follow-up thoughts on the last post by mutual friend Matthijs van der Want on Intrinsic Rewards – When Theory Meets Reality. … Continue reading →

Posted in Intrinsic Rewards, Self Determination Theory, Uncategorized | Leave a reply

Providing Intrinsic Rewards: When Theory Meets Reality

Tilden & Associates Posted on June 23, 2015 by Arnold TildenJune 23, 2015

Matthijs Van Der Want and I first became acquainted some twelve years ago when we successfully collaborated on a project to advance business development at a major European bank. Today, Matthijs serves as a business coach in Belgium and joins … Continue reading →

Posted in Intrinsic Rewards, Uncategorized | Leave a reply

Time to Revise Classic Phrases – Update Your Support Console

Tilden & Associates Posted on May 27, 2015 by Arnold TildenMay 27, 2015

First, let me apologize to anyone who has tried to visit our web site or blog over the last week. It turns out we were hacked and our web host shut us down. The good news is we are back … Continue reading →

Posted in Uncategorized | Leave a reply

Review: Switch – How to Change Things When Change is Hard

Tilden & Associates Posted on April 28, 2015 by Arnold TildenAugust 3, 2015

When it comes to business books, I have a bias toward writers who support their notions with research and evidence. I don’t have much time for authors like Arianna Huffington (Thrive) nor Tony Robbins (Money: Master the Game). I have even … Continue reading →

Posted in Change Management, Chip & Dan Heath, Uncategorized | Leave a reply

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